Return & Refund Policy

Thank you for shopping at daralkuwait.shop, operated by Dar Al Kuwait ('Owner', 'we', 'us', or 'our').

We take pride in offering high-quality perfumes and fragrance products. Please read this policy carefully before making a purchase.

This Return & Refund Policy outlines our practices regarding returns, refunds, and replacements for all products purchased through our website.

Due to the nature of fragrance and perfume products, we do not accept returns or offer refunds once an order has been placed and processed.

All sales are final.

We do not accept returns, exchanges, or refunds on any items, including but not limited to perfumes, attars, and fragrance oils.

Once an order has been confirmed or shipped, it cannot be canceled, modified, or refunded.

This policy is in place to maintain product hygiene and quality standards for all our customers.

Replacements are offered only in the following rare cases:

• You received an incorrect product (different from what was ordered), or

• The product was damaged during transit

Please note that replacements are subject to product availability. If the exact product is unavailable, we will offer a suitable alternative or store credit.

To be eligible for a replacement, the following conditions must be met:

• The issue must be reported within 24 hours of delivery

• Photo or video proof is mandatory - Clear images or videos showing the incorrect or damaged product are required

• Requests reported after 24 hours will not be accepted

• No refunds will be issued under any circumstances. Approved cases will receive replacement only, subject to verification.

Our team will review all replacement requests and may contact you for additional information or clarification before processing.

For replacement-related queries, contact us with your order details:

📧 Email: help@daralkuwait.shop

Please include your order number, description of the issue, and supporting photos/videos when contacting us.

We aim to respond to all inquiries within 24-48 business hours.

Dar Al Kuwait reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically to stay informed of any updates.

Your continued use of our services after any modifications indicates your acceptance of the updated policy.

By placing an order on daralkuwait.shop, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

If you do not agree with this policy, please refrain from making any purchases on our website.

This policy forms an integral part of our Terms & Conditions and should be read in conjunction with our other policies.